Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after this period.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-returnable items include:

• Gift cards
• Downloadable products
• Certain health and personal care items

To process your return, proof of purchase (such as a receipt or order confirmation) is required. Please do not send items directly to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

• Items not in original condition, damaged, or missing parts not due to our error.
• Items returned more than 30 days after delivery.

Refunds

Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7–10 business days.

Late or Missing Refunds:
If your refund hasn’t appeared after the expected time:

1. Check your bank account.
2. Contact your credit card provider, as processing times may vary.
3. Reach out to your bank for further assistance.

If you’ve done all of this and still have not received your refund, contact us at skyn@dutchesofneworleans.com.

Sale Items

Sale items are final sale and cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, email skyn@dutchesofneworleans.com with details and send the item to:
New Orleans, LA, United States

Gifts

If your item was marked as a gift at purchase and sent directly to you, you’ll receive a gift credit upon return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, mail it to:
New Orleans, LA, United States

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any questions, feel free to contact us at skyn@dutchesofneworleans.com or call +1 (504) 322-3326.