Welcome to Dutches of New Orleans (“we,” “us,” or “our”). By accessing or using our website, dutchesofneworleans.com (the “Site”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site.

1. Use of the Site

1.1 Eligibility: By using the Site, you represent that you are at least 18 years old or have the consent of a legal guardian. 1.2 Prohibited Activities: You agree not to:

• Use the Site for any unlawful purposes.
• Interfere with or disrupt the functionality of the Site.
• Misrepresent your identity or payment information.

2. Products and Services

2.1 Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice. 2.2 Product Descriptions: We make every effort to display accurate descriptions, colors, and specifications. However, we do not guarantee that the Site’s content is error-free. 2.3 Allergy Disclaimer: Our products are natural and plant-based but may still contain ingredients that could cause allergic reactions. Please review product ingredients carefully before use.

3. Orders and Payments

3.1 Pricing: All prices are listed in USD and are subject to change without notice. Any applicable taxes or shipping fees will be added at checkout. 3.2 Order Acceptance: We reserve the right to refuse or cancel any order for reasons including but not limited to suspected fraud, incorrect pricing, or unavailability. 3.3 Payment: You agree to provide accurate payment details. Payments are processed securely via third-party providers; we do not store payment details.

4. Shipping and Delivery

4.1 Shipping Policy: Orders will be processed and shipped within the timeframe stated during checkout. Delivery times are estimates and not guaranteed. 4.2 Risk of Loss: Once a product is handed to the carrier, the risk of loss or damage transfers to you. 4.3 International Shipping: Additional duties, taxes, or fees may apply for international orders and are the responsibility of the customer.

5. Returns and Refunds

5.1 Eligibility: Returns are accepted within 30 days of receipt for unused products in original condition. Certain items (e.g., intimate goods, sale items) are non-returnable. 5.2 Refund Process: Approved refunds will be issued to the original payment method within 7-10 business days. 5.3 Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

6. Limitation of Liability

6.1 No Warranties: Our Site and products are provided “as is” without any warranties, express or implied, including merchantability or fitness for a particular purpose. 6.2 Liability Limit: To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.

7. Intellectual Property

7.1 Ownership: All content on the Site, including text, images, logos, and graphics, is owned by Dutches of New Orleans and protected under copyright laws. 7.2 Restrictions: You may not reproduce, distribute, or create derivative works from our content without prior written consent.

8. Privacy Policy

Our Privacy Policy governs the collection, use, and protection of your personal information. By using the Site, you consent to our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in New Orleans, Louisiana.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: skyn@dutchesofneworleans.com
• Phone: +1 (504) 322-3326
• Address: New Orleans, Louisiana, United States