Effective Date: December 1st, 2024

Dutches of New Orleans (“we,” “us,” or “our”) operates the website dutchesofneworleans.com (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide better services and improve your experience. This includes:

a. Information You Provide Directly

• Account Information: When you register, we collect your name, email address, phone number, and shipping address.
• Payment Information: Payment details are collected securely via third-party payment processors (e.g., Stripe, PayPal) and are not stored on our servers.
• Communication: If you contact us, we collect your email address and any information included in your correspondence.

b. Information Collected Automatically

• Browsing Data: IP address, browser type, operating system, referring URL, and activity on our Site.
• Cookies: Small data files stored on your device to enhance your user experience. For more information, see the “Cookies” section below.

c. Information from Third Parties

We may receive information from third-party services like payment processors or social media platforms if you engage with us through those channels.

2. How We Use Your Information

We use your information to:

• Fulfill and manage your orders, payments, and shipping.
• Improve and personalize your experience on our Site.
• Communicate with you about your account, orders, or promotional offers.
• Comply with legal obligations and ensure the security of our Site.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following cases:

• Service Providers: With third-party companies that help us operate our business, such as payment processors, shipping providers, and analytics tools.
• Legal Compliance: If required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand and save your preferences for future visits.
• Analyze site traffic and user behavior to improve our Site.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact your experience on our Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the information we hold about you.
• Correction: Request corrections to your personal information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise these rights, please contact us at skyn@dutchesofneworleans.com.

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: skyn@dutchesofneworleans.com
• Phone: +1 (504) 322-3326
• Address: New Orleans, Louisiana, United States